What's your SHA problem?
The SHA Service Finder. Choose the area closest to your problem — no need to know the official name.
SHA Premium
Too high, unclear, or worth reviewing.
- SHA premium reduction assistance
- SHA premium appeal assistance
- SHA premium review
- Understanding my premium assessment
- Premium auto-population issues
- Means testing questions
- All SHA premium help
Can't find your problem?
Can't find your SHA issue? Tell us what's happening.
More SHA help
Beyond premium and registration — the other places SHA gets complicated.
Contributions
“My contribution isn't showing correctly.”
Payments, statements, status and contribution records — made understandable.
SHA contributionsBenefits
Maternity, chronic illness, inpatient…
Explore benefitsClaims
Claims, status & preauthorisation.
SHA claimsFor employers
SHA employer & employee services.
Registration, staff linkage and contributions for organisations.
Talk to SHA DeskSpecial cases
No ID, young mothers, disability, documents — handled with care.
Other
Can't find it?
Sound familiar?
Things people commonly bring to the desk.
- “My SHA premium has gone up.”
- “I can't update my phone number.”
- “My ID isn't showing.”
- “I want to add my spouse.”
- “I'm trying to register but I'm stuck.”
- “My dependant isn't appearing.”
- “I don't understand my contribution.”
- “I need help with my SHA appeal.”
Cyber Kenya SHA Desk is an independent assistance service operated by Cyber Kenya. It is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.