What your SHA premium is
Your SHA premium is the amount associated with your SHA coverage. For many households it isn't a flat figure — it can be linked to an assessment of your circumstances, which is why two families can see different amounts.
SHA Premium Reduction Assistance
Paying a High SHA Premium? Let's Help You Understand Your Options.
If your SHA contribution seems higher than expected, understanding your assessment is a sensible first step. We can guide you through the available review and assistance process.
How SHA Desk helps
- 1Understand your situation
- 2Review the relevant information
- 3Identify the appropriate assistance
- 4Help you with the next step
Decisions are made through the official SHA process — SHA Desk assists you through it.
How much are you currently paying?
Per year. Pick the closest amount or type yours.
Target SHA premium
KSh 6,000
KSh 500 / month
Select your current premium to compare.
Why people question their premium
Most people who ask about reducing their premium aren't trying to avoid paying. They're trying to make sense of a figure that feels out of step with their life.
- “The amount feels high for what the household actually earns”
- “Income has dropped, or work has become irregular”
- “Household details on the record look different from reality”
- “The amount changed and nobody explained why”
Where household and income assessment fits
Where applicable, assessment can take account of household and income-related information to arrive at a premium. That means the information behind your record matters a great deal — more than the figure itself.
Why the amount isn't automatically an error
It's tempting to assume a high premium is a mistake. Sometimes it is based on information that's outdated or incomplete; sometimes it reflects the assessment correctly. Telling those apart is the first, most useful step.
What premium reduction assistance means
Premium reduction assistance means we help you understand how your contribution was assessed, check whether the household and income information behind it still reflects your situation, and guide you through the official review or appeal route where one applies. It is help with a process — not a discount we can apply.
What to check or prepare
Before you contact us, it helps to have a few things ready. Never share passwords, PINs or OTPs with anyone, including us.
- “The premium amount currently shown for you (monthly or yearly)”
- “Your ID number and the phone number registered with SHA”
- “What has changed at home — income, work, household size or living situation”
- “Any messages or notices you have received from SHA about your assessment”
The official decision vs our assistance
SHA, through its official assessment and review process, decides your contribution. Cyber Kenya SHA Desk is an independent assistance service: we explain, help you prepare and guide you through the steps. Paying for assistance does not guarantee a lower contribution and does not give special access to SHA officials.
Our assistance charges
Our assistance fee is separate from any official SHA payments. Ask us on WhatsApp and we'll explain the charge for your situation before anything starts.
How Cyber Kenya SHA Desk assists
The final figure is set through the official assessment and review process. Our role is to assist you through that process properly, working toward the KSh 6,000/year target where applicable.
Questions people ask
SHA Desk assists clients with SHA premium reduction and appeal processes targeting KSh 6,000 per year (KSh 500 per month), where applicable. The final outcome depends on the applicable assessment and official process.
Paying more than KSh 6,000 a year?
Tell us your current premium and what's going on at home. We'll assist with the reduction process toward KSh 6,000/year.
Ask About Premium ReductionManaged by Cyber Kenya. Cyber Kenya SHA Desk is an independent assistance service operated by Cyber Kenya. It is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.