Quick answer
Contributions are the payments made toward your SHA membership — either by you directly or through an employer. Problems usually show up as payments not reflecting or figures that don't match.
What this means
Your contribution record shows what has been paid. If it doesn't match what you or your employer paid, it can affect your standing.
Why you may be seeing it
- Payments not yet reflecting
- Employer deductions not being remitted or linked
- Payments made to the wrong reference
What information may matter
- Payment confirmations or receipts
- Dates and amounts paid
- Whether payments came from you or an employer
What you can check
- Gather payment confirmations.
- Compare what was paid against what your record shows.
When assistance may be useful
Payments not adding up? Tell us what's happening and we'll help you understand where the gap may be.
Independent assistance — not SHA or a government office. No outcome is guaranteed.
Common questions
My employer deducts SHA but it's not showing — what then?
That can be a linkage or remittance question. SHA Desk assists both employees and employers.
Official sources & references
Official procedures, requirements and benefits are set by the relevant authorities and can change.
By Cyber Kenya SHA Desk · Operated by Cyber Kenya
Published 6 October 2026. Cyber Kenya SHA Desk is an independent assistance service — not SHA, the Digital Health Agency or a government office. About us