SHA Premium Appeal: When Should You Seek Assistance?
When a premium appeal may make sense, and when it's worth getting assistance with the process.
When an appeal may make sense
When your premium is above KSh 6,000 a year and you believe the assessment doesn't reflect your circumstances — because information is wrong, incomplete or out of date.
When to get assistance
If you're unsure how to present your situation, have tried before without clarity, or simply don't want to handle it alone.
What an appeal is not
An appeal is a request for reconsideration; the relevant authority makes the final decision. Presenting your case properly matters.
Paying more than KSh 6,000 a year?
Tell us your current premium — we'll assist from there.
Managed by Cyber Kenya. Cyber Kenya SHA Desk is an independent assistance service operated by Cyber Kenya. It is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.