Complaints & issues
SHA Complaints & Issue Assistance
Run into a problem with SHA services and not sure how to proceed? SHA Desk can help you understand the issue and identify the appropriate next step.
WhatsApp UsWhat happened?
Pick the one closest to you — no need to know the official name.
Complaints & issues services
Before you complain
Be specific
What happened, where and when.
Keep records
Receipts, messages and reference numbers help.
Know the channel
Official complaints go through official channels — we help you find the right one.
Still unsure?
You don't need to know the technical name of your SHA issue. Just tell SHA Desk what's happening.
Managed by Cyber Kenya. Cyber Kenya SHA Desk is an independent assistance service operated by Cyber Kenya. It is not affiliated with, endorsed by, or operated by the Social Health Authority or the Government of Kenya.